FREQUENTLY ASKED QUESTIONS car rental requirements

• The renter must have a valid driver’s license
• ID (DMV issued identification or passport)
• Credit card will be requested upon check in 

Yes, an incidental deposit will be requested to all rentals explained below:

• RLI + CDW (Rental Liability Insurance / Collision Damage Waiver): 

In the credit card  an additional authorization of $11,000.00 MXN will be required  for compact cars, intermediate and midsize. For full size car and compact suv an additional authorization of $15,000.00 MXN will be requested and the next category such as Minivan additional authorization of $25,000.00 MXN will be requested.

• RLI + FDW (Rental Liability Insurance / Full Damage Waiver): 

In the credit card is an additional authorization of $5,000.00 MXN will be required  for compact cars, intermediate and midsize. For full size car and compact suv an additional authorization of $7,000.00 MXN will be requested and the next category such as Minivan additional authorization of $10,000.00 MXN will be requested.

Unfortunately no. We can only book categories of cars. However we can guarantee  the rate booked.

The minimum age to rent a car at 3 Step Rental is 18.

If your reservation was confirmed, we have a 24/7 customer service available that will help you to cancel your reservation without a charge.

For your convenience 3 Step Rental offers a free Shuttle to our facilities and to the airport 24/7.

Yes, the car can be driven between Mexican states, however if visiting Mexico City notify in advance do to special regulations there.